Your website is in safe hands
Who you choose to design and manage your next website should be based on a range of factors. Two that are often overlooked are post-launch support and hosting expertise.
Have you got a WordPress website? Has something gone wrong or stopped working? Are you looking for WordPress support services now?
Why not hire our team of WordPress designers and developers that have successfully delivered over 150 digital projects. We have found from working with these amazing clients that WordPress support services are needed every now and then to assist with the day to day website tasks as well as monthly WordPress software updates.
As every client’s needs for WordPress support services vary we have created a standard WordPress service level agreement (SLA) that covers what we call the core website support needs.
These core WordPress Support Services items include:
- Core WordPress updates
- Monthly plugin updates
- Database back up
- Server updates
- Initial support calls and emails
- -hoc WordPress development
WordPress support services are available to everyone
Even if your website was not developed by our team we can still support you. We have helped many clients who have had their websites developed by other agencies both here and abroad, who have ran into the problems post sale.
WordPress support always starts the same. We investigate, we decide the best course of action and we execute that plan in order to get you back up and running and soon as possible.
Understanding how your website works can empower you as a business owner to know when to make that emergency call for support.
Why do I need WordPress Support Services or an SLA?
When an issue arises you need to have an emergency WordPress support contact to hand. That first phone call could be to our team. As part of our service level agreements we operate a tiered support system. Once you call in a High Priority issue we will deploy a website engineer to investigate with immediately.
We provide or clients with a speedy and responsive experience with most issues being resolved in less that 8 hours of being reported to us.
By turning to us in your hour of need you can leverage our team’s extensive experience ensuring that you get back up and running as quickly as possible with little down time.
Example emergency support services we look after on a regular basis:
- Malware Removal
- Website Crashed
- Re-launch website on a new server
- Error connection to database
- Website restoration from back up
- Hacked site restoration from back up
- Bug or Issue fixes
- Page template customisations
- WordPress Plugin Development
- Future WordPress Development
BasicOur standard hosting plan
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StandardFast hosting with regular support
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AdvancedFast hosting with enhanced support
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PremiumCritical security & support
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| Monthly Price excluding VAT |
R99 |
R150 |
R350 |
R750 |
Email & telephone support  |
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| SSL certificate |
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| PHP 8 & MySQL |
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| Daily backups |
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| Webspace |
10GB | 15GB | 20GB | 40GB |
| Mailboxes |
10 mailboxes | 20 mailboxes | 50 mailboxes | 100 mailboxes |
| Webmail |
Yes | Yes | Yes | Yes |
| FTP Accounts |
1 FTP account | 3 FTP account | 5 FTP account | 7 FTP account |
| Bandwidth |
Unlimited | Unlimited | Unlimited | Unlimited |
| Support & maintenance time |
1 Hour | 1.5 Hours | 2 Hours | |
| Support Response Time |
Standard | Standard | Quick | Lightning |
| WordPress core updates |
Every 3 Months | Every Month | ||
| WordPress plugin updates |
Every 3 Months | Every Month | ||
| Monthly Security Audit |
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| Monthly Health Report |
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